Terms of service
Last Updated: February 12, 2026
1. Overview
This website is operated by W Skin Lab, owned and operated by Williams Strategy Group. Throughout the site, the terms “we”, “us” and “our” refer to W Skin Lab.
W Skin Lab offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”).
2. Online Store Terms
By agreeing to these Terms, you represent that:
• You are at least the age of majority in your jurisdiction
• You will not use our products for illegal or unauthorized purposes
• You will not violate any applicable laws
3. Product Information & Cosmetic Use
All W Skin Lab products are cosmetic products intended for external use only.
Products are not intended to diagnose, treat, cure, or prevent any disease.
Statements have not been evaluated by the U.S. Food and Drug Administration (FDA).
Results may vary by individual.
Customers are responsible for reviewing ingredient lists prior to purchase and performing patch testing.
4. Orders & Billing Accuracy
You agree to provide accurate purchase and account information.
We reserve the right to:
• Refuse orders
• Limit quantities
• Cancel suspicious or fraudulent orders
5. Pricing & Modifications
Prices may change without notice.
We reserve the right to:
• Modify products
• Discontinue products
• Modify services
6. Shipping & Delivery
Orders require processing time before shipment.
Typical processing time: 5–9 business days
Shipping timelines vary by destination and shipping method selected.
We are not responsible for delays caused by:
• Shipping carriers
• Customs
• Weather
• High shipping volume
• Incorrect customer address
Lost or stolen packages marked as delivered are not the responsibility of W Skin Lab.
7. Refunds, Returns & Damage Claims
Damaged or defective products must be reported within 7 calendar days of delivery.
Due to hygiene and safety reasons, opened or used skincare products are generally not eligible for return unless defective.
Orders returned due to incorrect address or failed delivery attempts are not eligible for refund.
Full refund details are outlined in our Refund Policy.
8. Third-Party Services & Fulfillment
We may use third-party service providers including payment processors, fulfillment partners, shipping carriers, and technology providers to operate our business.
9. Intellectual Property
All content on this website is the property of W Skin Lab and Williams Strategy Group.
You may not reproduce, copy, sell, or exploit any content without written permission.
10. Limitation of Liability
To the fullest extent permitted by law, W Skin Lab and Williams Strategy Group shall not be liable for:
• Allergic reactions
• Skin sensitivities
• Misuse of products
• Failure to review ingredients
• Failure to follow instructions
• Shipping delays outside our control
• Indirect or incidental damages
11. Indemnification
You agree to indemnify and hold harmless W Skin Lab and Williams Strategy Group from claims resulting from your misuse of products or violation of these Terms.
12. Privacy
Your submission of personal information is governed by our Privacy Policy.
13. Dispute Resolution
These Terms are governed by the laws of the State of California.
Any disputes shall be resolved in courts located in California, unless otherwise required by applicable law.
14. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.
15. Contact Information
W Skin Lab
Owned and operated by Williams Strategy Group
📧 Email: info@wskinlab.com
📬 Mailing Address:
Williams Strategy Group
2108 N St Ste N
Sacramento, CA 95816
United States