Refund policy
Last Updated: February 12, 2026
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 calendar days of delivery.
📧 Email: info@wskinlab.com
Please include:
• Order number
• Description of the issue
• Clear photos or video of the product and packaging
Packaging Condition
We package all products securely. However, minor cosmetic packaging imperfections (such as small dents or scuffs) may occur during shipping and are not considered product damage.
For certain cosmetic products, minor surface dusting may occur during transit and is considered normal unless it affects product usability.
If you believe your product is damaged beyond normal transit wear, please contact us.
Why We Require Damage Reports Within 7 Days
We maintain a 7-day reporting window so we can:
• Investigate quickly with our fulfillment partners
• Verify shipping carrier handling
• Resolve claims efficiently
Reports submitted after 7 days may not be eligible for replacement or refund.
Product Dissatisfaction
If you are not satisfied with a product, please contact us so we can review your experience.
Please include:
• Order number
• Product name
• Detailed explanation of your concern
Our support team will review your request and may offer:
• Replacement product
• Store credit
• Alternative resolution depending on the situation
We value detailed feedback to improve future product quality and customer experience.
Returns
Due to the nature of cosmetic and skincare products, we generally do not accept returns for opened or used products for hygiene and safety reasons.
If an item is returned to our fulfillment warehouse:
• The item may be returned to inventory if unopened and resellable
• A return processing fee may apply based on fulfillment partner policies
Failed Deliveries & Incorrect Address
Orders returned due to:
• Incorrect shipping address
• Failed delivery attempts
• Refused packages
Are not eligible for refund.
Customers are responsible for verifying shipping details at checkout.
Allergy & Ingredient Responsibility
Customers are responsible for reviewing ingredient lists prior to purchase.
Ingredient transparency is provided on product pages.
We recommend performing a patch test before full product use.
Product Safety Acknowledgment
By purchasing W Skin Lab products, you acknowledge that:
• Products are cosmetic use only
• You are responsible for reviewing ingredients
• You are responsible for patch testing
• You will discontinue use if irritation occurs
Liability Limitation
W Skin Lab and its parent company, Williams Strategy Group, are not liable for:
• Allergic reactions
• Skin sensitivities
• Misuse of products
• Failure to review ingredients
• Failure to follow product instructions
Contact Us
For refund or damage inquiries:
W Skin Lab
Owned and operated by Williams Strategy Group