Shipping policy
Last Updated: February 12, 2026
Order Processing Time
All orders are processed before shipment.
Processing Time:
📦 5–9 business days (excluding weekends and holidays)
Processing includes:
• Order verification
• Product preparation and packaging
• Quality control checks
• Fulfillment coordination
Processing time is separate from shipping time.
Estimated Shipping Times
Shipping times begin after order processing is complete.
Standard Shipping
North America
3–7 business days*
International
5–14 business days
Australia & New Zealand
7–22 business days
Expedited Shipping
North America
2–3 business days
International
4–12 business days
Total Estimated Delivery Window
Typical total delivery timeline =
Processing Time + Shipping Time
Example:
Processing (5–9 days) + Shipping (3–7 days)
Total = Approximately 8–16 business days
Potential Shipping Delays
While we work with trusted global carriers, delays may occur due to:
• Customs clearance
• Weather events
• Carrier disruptions
• High seasonal shipping volume
• International shipping regulations
Customs delays are outside of W Skin Lab’s control.
Customs, Duties & Taxes (International Orders)
International customers may be responsible for:
• Import duties
• Customs fees
• Local taxes
These charges are determined by your local customs authority and are not controlled by W Skin Lab.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
W Skin Lab is not responsible for:
• Incorrect addresses
• Delivery delays caused by incorrect customer information
• Packages returned due to failed delivery attempts
Lost or Stolen Packages
Once a package is marked as delivered by the carrier:
• W Skin Lab is not responsible for lost or stolen packages
• Customers should contact the shipping carrier directly
If you need assistance, our support team will help guide you through filing a carrier claim.
Tracking Information
Tracking information is provided once your order ships.
Please allow 24–48 hours for tracking updates to appear.
Shipping Carrier Partners
We work with trusted global logistics partners to provide reliable delivery worldwide.
Carrier selection may vary depending on destination and shipping method selected.
Contact Us
For shipping questions or order status:
W Skin Lab
Owned and operated by Williams Strategy Group